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1300 364 277

Provide Feedback

Relationships Australia Canberra & Region is committed to the continuous improvement of our services and client experience. To inform our improvement all feedback is highly valued – both compliments and complaints.

How to provide feedback

To let us know what we did well or what we could do better you can:

 

Complaints

You have the right to give feedback on your experience. 

Ideally, any issues should first be discussed with your Relationships Australia or headspace worker. If you are not satisfied with this discussion, you can submit a complaint. If you need support to make a complaint, please indicate this on the online form, or call 1300 364 277 to speak to a manager. 

As per our client rights and responsibilities, all complaints are taken seriously. We will make initial contact with you within five working days. Your information, including the complaint will be kept confidential and only shared as required to investigate the complaint. 

If you are not satisfied with the outcome of your complaint, you can provide feedback through an external oversight agency. 

Phone 1300 364 277

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We are not a crisis service
If you are in crisis call Lifeline 13 11 14
If you are in immediate danger call 000

Relationships Australia Canberra & Region Incorporated is accredited by Quality Innovation Performance (QIP) against the QIC Health and Community Services Standards 7th Ed. 

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If you find it difficult to hear or to speak, you can contact us through the National Relay Service (NRS). Please call 133-677
If you require support in another language, you can use the Translating Interpreting Service (TIS) free of charge by calling us and asking for an interpreter or calling TIS on 131 450 and asking to be connected to us on 1800 364 277

Child Safety and Wellbeing | Privacy and Confidentiality

Relationships Australia Canberra & Region Incorporated is accredited by Quality Innovation Performance (QIP) against the QIC Health and Community Services Standards 7th Ed. 

In the spirit of reconciliation, Relationships Australia Canberra & Region acknowledges the Traditional Custodians of country throughout Australia and their continuing connection to land, sea and community. We pay our respects to their Elders past, present and future. We extend our respect to all Aboriginal and Torres Strait Islander Peoples visiting this website.